• Products defects, non-conformities, and damages:

The Buyer, or Order recipient, is asked to check the package and products' status at the delivery time. In case of package anomalies (damaged or open box, liquid traces, etc.) or the products ordered (missing, defective, or damaged products), the Buyer or the Order recipient must return the products to www.viavolturno.com, following the procedures described below. Failure to comply with the correct procedure excludes any appeal against the carrier or www.viavolturno.com. Including the right to refund the Order or the ordered products return.


The Buyer, or the Order recipient, may, alternatively, call www.viavolturno.com Customer Service to know how to return the damaged product(s), not compliant or defective. The Buyer must follow the procedure for returning damaged, non-compliant, or faulty products that the www.viavolturno.com Customer Service will provide them with. Otherwise, the Buyer may not claim any products' refund or replacement.


The procedure that must be followed in case of missing, damaged, or defective product: www.viavolturno.com Customer Service may ask for information relating to the Buyer identity or the Order recipient and carry out any verification that may be useful. www.viavolturno.com Customer Service will indicate to the Buyer, or to the recipient, the procedure to follow to return the damaged or defective product or to obtain the missing products.

Once the returned products are received, www.viavolturno.com will verify that such products are defective, damaged, or not corresponding to the description provided on the Website. If such verification is positive, www.viavolturno.com will replace the defective, damaged, or non-compliant product and will send it to the Buyer as soon as possible. In any case, within 30 (thirty) days from the reception of the products.
www.viavolturno.com will entirely bear the shipping costs.

If www.viavolturno.com is not able to replace the products within the aforementioned period, it will immediately notify the Buyer at the purchase registration time. The Website will refund the Buyer such products' costs and shipping if they provide proof of the cost incurred to return the products.

www.viavolturno.com will make the price refund with the methods chosen at its discretion as soon as possible, In any case, within 30 (thirty) working days from the date on which the Buyer has received the products.

If, after examining the returned products, www.viavolturno.com believes that they are not defective, damaged, or not conform to the on-Site description, the Buyer will not be entitled to obtain a refund. The products will be returned to the Buyer, which will have to pay any shipping charge.

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